Communication/Speaking & Listening

The Business of Listening
Expand your listening abilities and become a more effective communicator with this seminar. The processes and techniques covered will help you take in more information and hear between the lines.
o Build communication bridges instead of barriers
o Use 10 steps to control emotional “hot buttons”
o Become a “whole body” listener

50 One-Minute Tips to Better Communication
Use these handy tips to improve meetings, presentations, memos, and other types of business communication. Add structure, clarity, and impact to your message.
o Conduct better presentations and teleconferences
o Use a simple technique to manage meetings
o Revise and clarify your writing and speaking

The Art of Communicating
Master the art of face-to-face communication for successful meetings, sales calls, and more rewarding business relationships. Designed for professionals, this valuable guide teaches the nationally famous Decker system – a powerful communication tool that emphasizes the role of posture, gesture, dress, voice, and humor in making an impact. This newly revised edition provides proven techniques for getting and holding your audience’s attention, nine skills to enhance your credibility, and a discussion about how our habits affect our communication. Also included is a section on new theories about how the brain filters and processes information.

Getting Your Message Across
Making certain that your message is heard is one of the keys to effective communication. This seminar outlines innovative ideas, practical examples, and exercises to help you clarify your messages and improve your presentations.

Giving & Receiving Feedback
There is both opportunity and peril in feedback. Make the most of your opportunities by shifting feedback from critical to constructive and mindsets from defensive to receptive. This seminar will show you how.
o Receive critical feedback with an open mind
o Give constructive feedback effectively
o Develop skills for self-talk