Customer Service

20 Ways to Improve Customer Service
Are you interested in improving your customer service, especially the skills of frontline representatives? This seminar highlights twenty key elements to customer service and supports them with skill-builders, suggestions, and recommended personal actions to help you increase your service skill inventory.

Beyond Customer Service
This seminar can help you and your organization go beyond customer service to retain and satisfy established clientele. You’ll learn 50 useful tips to increase customer satisfaction, generate meaningful feedback, and develop loyalty.

Customer Satisfaction
Improve your employees’ people skills, and you’ll be rewarded with satisfied customers. This seminar develops the skills needed to provide top-notch customer service.
o Build long-term customer relationships
o Learn techniques for handling difficult people
o Define targets for superior customer service

Calming Upset Customers
Effectively handle an upset customer and you may have a customer for life. This seminar gives your employees techniques and guidelines for managing even the most difficult customers.
o Identify customer needs
o Defuse anger with attentive listening and empathy
o Respond to accusations without becoming defensive

Measuring Customer Satisfaction
For organizations serious about improving customer service, it is essential to know how customers feel about the service they receive. The proven techniques and methods in this seminar will help you evaluate customer satisfaction and make any needed improvements in your service.

Managing Quality Customer Service
This seminar was developed to help you establish and manage a quality service operation. Learn how to determine customer needs, how to effectively and efficiently meet those needs, and how to continually measure your service level.

Quality Customer Service
Help every employee provide excellent customer service. This seminar describes the numerous factors – operational and personal – that all combine to create a winning environment.
o Understand customers’ needs
o Manage difficult customers
o Transmit a positive attitude

Telephone Courtesy & Customer Service
Give employees effective telephone skills and you will see what a powerful business tool the phone can be. Everything from voice inflection to follow-up calls is covered in this seminar.
o Understand customers’ needs
o Ask effective questions
o Master proper telephone techniques

Telephone Skills From A to Z
Your company’s reputation is on the line – literally. Make good phone skills a standard throughout your organization with this practical seminar to the basics. Teaches everyone how to adopt a professional, friendly tone from the initial greeting to the final good-bye – and how to handle whatever arises in between.